Privacy Policy

This Privacy Policy governs the manner in which the Website/Mobile Application (as defined hereinafter) collects, uses, maintains and discloses information collected from users (each, a “User”) provided by Users on, or while accessing the website & app (www.One800.help and its subdomains (“Website”) & the One800 Mobile App via Google Play Store & Apple App Store (“Mobile Application”) and any associated social networking profiles). It also sets forth the reasonable security practices and procedures adopted by Karmani Service Technologies Private Limited (“ONE800”) and shall apply to the use and disclosure and sharing of personal information (“Personal Information”) provided by the registered Users of the Website and Mobile Application, which is owned and operated by ONE800. ONE800 is a technology provider that facilitates and operates the Website and Mobile Application as a technology platform offering repair services for electronics gadgets and appliances. All services/functions provided by ONE800 are through the online transactions between ONE800, which offers the services (“Service Provider”) and those Users of the Website and Mobile Application who are obtaining services offered on the Website and/or the Mobile Application (each, a “Service User”). This privacy policy is equally applicable on the visitors to the Website and Mobile Application and applies to all products and services offered by ONE800.

We have implemented measures to protect the confidentiality, integrity, and security of your (the terms “you” and “your” shall refer to each user of the Website/ Mobile Application) Personal Information, during storage and transmission through the World Wide Web. This Privacy Policy explains how we protect Personal Information provided by you through the Website/ Mobile Application and how we store and use that information, to deliver the services on the Website/ Mobile Application.

By using ONE800 Website and Mobile Application and/or registering yourself for seeking our services, you authorize us to contact you via email or phone call or sms or any other mode of digital communication and offer our services. Irrespective of the fact that you have registered yourself under DND or DNC or NCPR service, you authorize the team of ONE800 / its subsidiaries to contact you for the above mentioned purposes.

This Privacy Policy is subject to change at any time. It is advised that you review this Privacy Policy periodically. This Privacy Policy is also incorporated into and is subject to the Terms of Use of the Website/ Mobile Application.

Collection of Personal Information

Most features of the Website/ Mobile Application would require registration, including, but not limited to, when Users visit our site, register on the site, avail any services, engage in consultations, upload any videos or any other form of digital content, subscribe to our newsletter if any, respond to a survey, fill out a form, in connection with other activities, services, features or resources we make available on our Website and/or the Mobile Application. Users may be required to provide their personal information which may include (without limitation) information that can be linked to a specific individual or to identify any individual, such as name, email address, date of birth, gender, mailing address, phone number etc. (“Personal Information”). We will collect Personal Information from Users only if you voluntarily submit such information to us by accepting the terms of use of One800. You can even choose to refuse to supply Personal Information, however it may prevent You from engaging in certain Website and/or the Mobile Application related activities. If You provide to share Your Personal Information with ONE800 through the Website/Mobile Application, it is solely at your own risk and volition.

In order to benefit from the full functionality of the services, you would need to provide Personal Information that will also include other details, such as passwords, linkage to your social media profiles, data history, actions undertaken on, or through the Website and/or the Mobile Application. All such data (including the Personal Information) collected is stored in accordance with applicable laws relating to information technology applicable in India, and/or any other jurisdiction where the Website and/or the Mobile Application may be made available.

Collection of Non-personal information

Website and/or the Mobile Application may collect non-personal identification information about the Users, whenever they interact with our Website and/or the Mobile Application. Non-personal identification information may include the browser name, the type of computer / mobile and technical information about User’s means of connection to our Website and/or the Mobile Application, such as the operating system and the Internet service providers utilized and other similar information. This information is used by the Website/ Mobile Application for internal research on the User’s demographics, interests and behavior to serve Users better.

Use of Personal Information

ONE800 respects your Personal Information and uses it to provide a customized experience to you so that you can avail such Website/ Mobile Application services that will most likely meet your requirements. Website/ Mobile Application may collect and use User’s personal information for the following purposes:

We may use the email address or mobile phone number, as provided by the User, to send information and updates pertaining to their usage, respond to their enquiries, questions and / or other service requests. Users will be receiving information from Website and/or the Mobile Application in the form of emails, push notifications or other information that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by following the detailed unsubscribe instructions at the bottom of each email or User may contact us via our Website and/or the Mobile Application.

Sharing and Disclosure of Personal Information

Website and / or the Mobile Application will not sell, share, rent or trade your Personal Information with any affiliated or unaffiliated third parties. Further, we will also not disclose your Personal Information to any affiliated or unaffiliated third parties, except as mentioned above and also to:

ONE800 may make anonymous or aggregate Personal Information, and disclose or use such data only in a non-personally identifiable manner for purposes of research, advertising, comparison to organizations approved by ONE800. ONE800 may disclose your personal information, without obtaining prior permission from You, if required to do so by law or if, in good faith, it believes that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process or to protect the interest of ONE800, its Affiliates, or its members, constituents, or of other persons. Notwithstanding anything above, portions of your data and / or the Personal Information, consisting aggregate data derived from your policy information, may remain on the production servers of One800 indefinitely. Your data may also remain on their backup server or media.

Web Browser Cookies

Cookies are small pieces of information that are stored by a web server on a web browser so it can be later read back from that browser. No personal information about you is gathered or stored in the cookies by the Website and, as a result, none can be passed on to any third parties. We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our Website/ Mobile Application. Cookies enable the Website/ Mobile Application to recognize the information you have consented to give to the Website/ Mobile Application and help us determine what portions of this Website/ Mobile Application are most appropriate for your personal needs. Most cookies are ‘session cookies’ meaning that they are automatically deleted from your device at the end of a session. User may choose to set their web browser to refuse cookies. If you haven't changed your computer's settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the website. You can also delete your browser cookies or disable them entirely. But this may significantly impact your experience with our website and may make parts of our website non functional or inaccessible.

Third Party Services and Websites

Website/ Mobile Application does not control the content or links that appear on the third-party websites and is not responsible for the practices employed by these websites linked to or from our Website/ Mobile Application, even if users may find content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Website/ Mobile Application, is subject to that website’s own terms and conditions. You, on your risk and volition entirely, are advised to deal with the services of our Service Providers, including our partners, suppliers, advertisers, sponsors, licensors and other third parties if you intend to. By allowing such advertisements, ONE800 does not recommend or market or warranty the advertisers, the quality, commitment, deliverables, fitness for consumption, reasonability of their products/services or the advertisers’ commitment to protect your Personal Information.

Data Security

After you register on Website directly or through any other social media platform or download our Mobile Application, you may require a Login ID and a password from accessing the portal of the Website or Mobile Application and this is for your own privacy and security. You are responsible for maintaining the confidentiality of your Login ID and password and we suggest you not to provide these credentials to any third party. We also recommend you to change your password periodically. Your password must conform to standards and, as a security feature the Website/ Mobile Application may automatically reject weak passwords. We shall not be responsible if someone else accesses your account through Login ID and password they have obtained from you or through a violation by you of this Privacy Policy or the Website’s/ Mobile Application’s Terms of Use. The Website/ Mobile Application also encrypts your Website/ Mobile Application password so that your password cannot be recovered, even by us. ONE800 uses secure connections for delivering various services. All our servers are located in a secure facility. Access requires multiple levels of authentication.

Other Sites

There might be affiliates or other sites linked to our Website/ Mobile Application. Personal information that you provide to those sites are not our property. Those affiliated sites may have different privacy practices and we encourage you to read their privacy policies. These sites may place their cookies or other files on your computer, collect data or solicit personal information.

Your Acceptance of these Terms

By using this website, you give your acceptance to the Privacy Policy. In case you do not agree to this Privacy Policy, we request to refrain from using the website. Your continued usage of the site, following the posting of changes to this Privacy Policy if any, will be deemed to be your acceptance to such changes. ONE800 has and shall continue to have the right to modify, change or update the Privacy Policy, at any time, without any notice to You. You are encouraged to check the Website/ Mobile Application often to get updated about the Privacy Policy. If we make any substantial changes in the way we use your personal information we will notify you by posting the changes here on these Privacy Policy pages.

Feedback

If you have questions, comments, concerns or feedback regarding this Privacy Policy or any other privacy or security concern, you may write to us at support@One800.help

Grievance Officer

As required under the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are as below: Mr. Teju Balaji Phone: 9353561322 Email: support@one800.help Time: Monday to Saturday (9:00 AM to 6:00 PM)

Disclaimer

Visitors to this Website/ Mobile Application and every third party are hereby informed that the ONE800 only offers its products and/or services as mentioned specifically on the Website and / or the Mobile Application . It is made abundantly clear that ONE800, its directors, shareholders, officers and employees and Website/ Mobile Application are in no way responsible to or liable to any User for his/her usage of the Website and / or the Mobile Application and, and every prospect and User shall be solely responsible for the consequences of his/her decision.